FAQs

How does shipping work? 

Shipping destinations:

  • We ship both locally and worldwide.

Shipping times:

  • Local orders take between 8-12 business days to be delivered to you and we ship within 4 business days.
  • International orders take between 9-15 business days to be delivered 
  • Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

  • Orders over £50 will have free shipping.
  • Orders under £50 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

Returns and Refunds

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

  • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
  • Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
  • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
  • For returns, please email support@starscape.store with the subject 'Returns' and include your order number, name and the reason for the return.
  • Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • Please note that customers are responsible for shipping costs of returned items.
  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

 

Payment Options

You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal (VISA, Mastercard, Amex, Maestro, Shop pay, Apple pay and Google pay)

 (Additional exchange fee may apply if your currency is other than UK Pounds)

 

My Tracking Number Does Not Work

Tracking numbers can take up to 48 hours before it can show, if you have still not received any tracking information then please contact us at support@starscape.store